Improving the Patient Experience

Introduction:

Improving the healthcare experience for patients and their families is an important aspect of care delivery. When patients have a positive experience with the healthcare system, they are better able to expand their role in decision making and self-management. HealthChange Methodology principles may be used to support the patient’s experience.

Learning Objectives:

1. Explain and help teams to apply the opioid guiding principles
2. Explain and help teams to apply basic HealthChange methodology principles
3. Apply potentially better practices (PBPs) that support improving the patient experience

Training Slides:

Improving the Patient Experience Training Slides

Resources: