Past Meeting Summaries and Resources

​​Physicians and their teams are leading the way towards the Patient's Medical Home within an Integrated Health Care System. The Physician Champion Network (PCN) is here to support that journey with valuable tools and resources designed by physicians.

Physician Champion Network Series

April 9 and 10, 2024: Working Smarter, Not Harder, Part 1: Charting Tips

Session Summary: 

Session Topic: Working Smarter, Not Harder Part 1: Charting Tips

Description: Are you followed by a dark cloud of charts waiting to be completed? Charting is a critical aspect of physician's work, but there are ways to make it less painful. We explore tips and strategies for effective charting, including the potential future role of AI.

Session Hosts: Dr. Janet Craig, Dr. Andie Bains, Dr. Lindsay Nanninga, Dr. Jerrett Stephenson

Guest Presenters: Dr. Sarah Smith, Dr. Tim Weighman

Session Objectives: 

At the end of this webinar, you will be able to:

  • Describe strategies for
    • Completing your charting after every patient
    • Leading your clinical encounters
    • Having an exact plan for inboxes
    • Managing your interruptions
  • Explain 8 ways that artificial intelligence (AI) can help alleviate the administrative burden for Alberta physicians


Recommended Resources: 

 Books on AI

  • The patient will see you now, The creative disruption of Medicine, Deep Medicine: Dr Eric Topol
  • AI superpowers: Kai Fu Lee
  • The coming wave; Mustafa Suleyman
  • Prediction Machines: Power and Prediction: Agrawal, Gans, Goldfarb

Potential PPIP Opportunities:


Session Highlights & Themes:


  • Not completing chart notes by the end of the day means doing them on your own time and possibly not being remunerated for that time
  • Charting never seems to end - it’s overwhelming
  • The *goal* is to complete charting after every patient
  • Consider providing A+ care and writing B- chart notes; where is your valuable time better spent?
  • Use tools like templates to save time
  • If you don’t have time to do the charting, do your future self a favour by leaving ‘bread crumbs’ – just a few words that will jog your memory when you come back to it
  • Remember that you’re the ‘boss’ in the exam room – you can use words as cues to help the patient stay focused (e.g., “What are we doing today?” vs. “How are you?”
  • Have specific strategies for dealing with your inbox
  • Manage interruptions – try not to leave the exam room unnecessarily; do your charting somewhere secluded, if possible
  • Start by becoming ‘curious’ – what happens during your clinical day? Why? How could you try doing it differently?
  • Seek community and make changes together!


Artificial Intelligence:

  • Artificial intelligence is here and is going to have a lasting and ongoing impact on medicine
  • AI can help alleviate the administrative burden of family doctors in Alberta in several ways:
    • AI-powered scheduling systems can optimize appointment bookings, reduce no-shows and wait times, and allow doctors to focus more on patient care.
    • AI can enhance telemedicine platforms, enabling doctors to diagnose and treat patients remotely, which can save time and reduce the need for in-person visits.
    • AI algorithms can assist doctors in interpreting medical images, lab results, and other data, speeding up diagnosis and reducing the risk of errors.
    • These systems use AI to analyze patient data and provide evidence-based recommendations, helping doctors make more informed decisions.
    • AI can automate billing and claims processing, reducing paperwork and ensuring that doctors are reimbursed more quickly and accurately.
    • AI-powered chatbots and virtual assistants can handle routine inquiries from patients, schedule appointments, and provide basic health information, freeing up doctors’ time for more complex tasks.
    • AI can assist in managing prescriptions, including checking for drug interactions, monitoring adherence, and sending refill reminders to patients.
    • AI can streamline the management of electronic health records by automating data entry, reducing errors, making it easier for doctors to access and update patient information.


Feb 28 and Mar 27, 2024: Easy Peasy PPIP: Tips, Examples & Strategies for Doctors and Clinic Teams
Jan 17 and Feb 15, 2024: Calming the Waters: Techniques to De-escalate Conflict
December 6, 2023: When Demand is High and Supply is Low: Options for Providing Timely Access in a Challenging Climate

Presented by: Dr. Janet Craig and Dr. Jerrett Stephenson


October 25, 2025: Mastering the Art of *Effective* Feedback

Presented by: Michele Hannay


  • Session Summary
  • Recording
  • Recommended Reading:
    • Carol S. Dweck, Ph.D:  Mindset: The New Psychology of Success 
    • Marshall Goldsmith: What Got You Here Won’t Get You There
June 28, 2023: Everything You Ever Wanted to Know About Primary Care Governance, and More!

Presented by: Michelle Tobias Pawl. 


May 17, 2023: Dr. No: Holding Firm (but Friendly) Boundaries as a Physician and Leader

Presented By: Michele Hannay


  • Session Summary
  • Recording
  • Recommended Reading: 
    • Brene Brown, Braving the Wildness: The Quest for True Belonging and the Courage to Stand Alone
    • Jillian Horton, M.D., We Are All Perfectly Fine: A Memoir of Love, Medicine and Healing
April 5, 2023: Panels, Encounters & Consults, Oh My!: CII/CPAR Practice Tips

Presented By: Christal Lacombe, Dr. Andie Bains, Dr. Lindsay Nanninga, Dr. Oliver David


February 22, 2023: Innovate to Orchestrate: How Family Practice Can Transform the System

Presented By: Presented by Dr. Christine Luelo and Lori Choma


January 11, 2023: 'STAC'ing Up For Quality Improvement

Presented By: Dr. Tina Nicholson, Erin Hay and Michelle Hannay


November 2, 2022: Some is Not a Number; Soon is Not a Time: Practical Measurement in the PMH

Presented By: Dr. Chris Waller, Michele Hannay


September 21, 2022: Team Building: Practical Tips for Engaging Your Team

Presented By: Dr. Janet Craig, & Michele Hannay


June 01, 2022: Quality Improvement: A Practical Approach

Presented By: Dr. Janet Craig, & Angille Heintzman


April 20, 2022: Change Management 101

Presented By: Dr. Carla Laidlaw, Stephanie Balko, Dr. Oliver David & Jody Pow


March 09, 2022: ​I'm Okay, You're Okay: Techniques for Managing Conflict

Presented By: Dr. Chris Waller & Michele Hannay


January 26, 2022: 3 Skills Every Physician Needs to Lead an Effective Team

Presented By: Dr. Joseph Ojedokun, Dr. Heather La Borde, Michele Hannay


​December 15, 2021: Reigniting the Flame: Burnout Recovery

Presented By: Dr. Chris Waller & Michele Hannay


  • Burnout, The Cost of Caring (Christina Maslach, PhD)
  • Burnout, the secret to unlocking the stress cycle (Emily Nagoski, PhD & Amelia Nagoski, DMA)
  • Session Summary
November 3, 2021: Access to Care

Presented By: Dr. Janet Craig & Dr. Heather La Borde


​June 23, 2021: ​Developing Coalitions

Presented By: Dr. Heather La Borde and Michele Hannay


  • Connect First: 52 Simple Ways to Ignite Success, Meaning, and Joy at Work by Melanie Katzman
  • Give and Take: A Revolutionary Approach to Success by Adam Grant
  • Session Summary​
May 26, 2021: Transitions in Care: Home to Hospital to Home Transitions Guideline

Presented By: Dr. Heather La Borde, Dr. Linda Slocombe and Michele Hannay


April 14, 2021: Achieve Results

Presented By: Dr. Heather La Borde and Michele Hannay


  • ​The Fifth Discipline: The art and practice of the learning organization (Peter Senge)
  • The Advantage: Why Organizational Health Trumps Everything Else in Business (Patrick Lencioni)
  • Drive: The Surprising Truth About What Motivates Us (Daniel Pink)
  • Podcast: One Nail at a Time episode 13. A Culture of Joy with Kush Badshah (IHI)
  • IHI Framework for Improving Joy in Work
  • Session Summary
March 3, 2021: Panel Management - Saving Lives & Livelihoods: Overcoming the 'Shadow Pandemic'

Presented By: Dr. Heather La Borde and Dr. Joseph Ojedokun


January 20, 2021: Engage Others - Communicating Effectively

Presented By: Dr. Bill Hendriks and Michele Hannay


December 9, 2020: ​CII/CPAR

Presented By: Dr. Heather La Borde and Dr. Janet Craig


October 28, 2020: ‘Lead Self’ Domain

Presented By: Dr. Heather La Borde and Michele Hannay


Suggested Reading - LEAD SELF:

  • Goleman, D. Social Intelligence (2006): The Revolutionary New Science of Human Relationships. 
  • Langer, E. (2014) Mindfulness. 
  • Dweck, CS. (2017) Mindset: Changing the Way You Think to Fulfill Your Potential 
  • Cocker F, Joss N. Compassion Fatigue among Healthcare, Emergency and Community Service Workers: A Systematic Review. Int J Environ Res Public Health. 2016;13(6):618. Published 2016 Jun 22. doi:10.3390/ijerph13060618 
  • Mathieu, F., & Cameron, R.W. (2007). Running on Empty: Compassion Fatigue in Health Professionals. 
  • Mathieu, F. (2011). The Compassion Fatigue Workbook: Creative Tools for Transforming Compassion Fatigue and Vicarious Traumatization. 
  • Session Summary
September 16, 2020: Physician Champion Research and Competencies

Presented By: Dr. Heather La Borde and Dr. Brad Bahler