Following his participation in the Community Information Integration/Central Patient Attachment Registry initiative, Dr. Barney Truong began receiving eNotifications in his EMR. These notifications tell him if one of his patients has had an emergency department (ED) discharge or was admitted or discharged from hospital. One day, an eNotification indicated that one of his older patients had been seen in the ED for syncope (i.e. fainting or passing out). Concerned, Dr. Truong called the patient to see what had happened. The patient said that he had been feeling lightheaded for a few days and then, one evening, he had a syncope episode. His wife called the ambulance which took him straight to the ED. The hospital staff checked the patient out, told him everything was ok, and sent him home. Unfortunately, due to a language barrier the patient still wasn’t sure what had happened.
“It was a pretty quick and simple call to fix a pretty non life-threatening medical problem, but boy was he ever appreciative of the call. He couldn’t thank me enough. He just felt so much more reassured that someone was taking care of him.”