The model is central to all of the Change Agent specific plans found in the
Blueprint; most of the content and methods in the
Blueprint are shaped around the defined competencies for each group.
The model is intended to be applied across groups of change agents to define the competencies required to advance the implementation of the Patient's Medical Home and Health Neighbourhood transformation in Alberta. It should be emphasized that the change agent competencies are not intended to replace the competencies needed to fulfill the hired role of the individual but rather as a supplement to the role.
The model is not new to the work of system transformation in Alberta. The original competencies for practice facilitators in the
AIM Alberta program used a similar model, and was later adopted for practice facilitator competencies for the
Alberta Screening & Prevention initiative. Tried and true with practice facilitators, it was tested with other groups of change agents. The model is simple and flexible allowing it to be applied across all change agents.
The Change Agent Competency Model is made up of four domains which
overlap. The domains include:
This domain considers Knowledge, Skills, and Abilities (KSAs) related to the implementation elements for the Patient’s Medical Home as well as those needed for system integration (i.e., Health Neighbourhood) activities.
This domain includes KSAs related to quality improvement activities.
This domain includes the interaction and transactional skills change require to be successful in effecting the behaviour of others.
All of the competencies and skills within the three other domains are approached through the lens of primary care practice and landscape.